Warrantify, Types to of Orders

Warrantify Order Types:

1. Claim Order:  

A claim order is initiated when a customer files a warranty claim for a defective or malfunctioning product covered under the manufacturer’s warranty. This process involves verifying the product’s warranty status, and once validated, the repair or replacement is handled by brand-authorized service providers. These providers ensure that the repairs or replacements adhere to the brand's quality standards and warranty terms. The entire process, from claim validation to service completion, is tracked in this order.

2. Return Order:  

A return order is created when a customer requests to return a product, typically due to defects, incorrect items received, or dissatisfaction. The product is collected from the customer and returned to the warehouse, manufacturer, or designated facility, depending on the terms of the return policy. The return process includes logistics coordination, product inspection, and refund or replacement arrangements.

3. Repair Order:  

A repair order is generated for out-of-warranty products that require servicing. This order type involves repairs performed by **qualified service partners** who are staffed with skilled technicians capable of handling the specific product issues. Unlike claim orders, repair orders may involve additional costs to the customer, as the product is no longer covered under warranty. This order tracks the repair process from the diagnostic stage to the final service completion, ensuring quality control and timely delivery.

4. Installation Order:  

An installation order is placed when a customer needs professional setup or installation of a product, such as home appliances, electronics, or equipment. This service is typically handled by certified technicians who ensure that the product is correctly installed and functioning as intended. The order tracks the scheduling, technician assignment, and completion of the installation, ensuring the customer is satisfied with the setup.

Pls visit https://www.warrantify.in to avail our services.