The Bigfix Assure App Suite is a collection of software applications designed to help manage and maintain devices, provide warranty protection, and support after-sales services. The suite includes four distinct apps: Bigfix Vault, Bigfix 4Biz, Bigfix Merchant, and Bigfix Servicer.
The Bigfix Vault App is designed to help customers manage their devices by creating a device repository. It enables customers to track and monitor their devices, including, usage, and maintenance history. Additionally, the app allows customers to buy warranty protection and apply claims for their devices, providing them with peace of mind in case of unexpected breakdowns or issues.
The Bigfix 4Biz App is a warranty management tool that helps original equipment manufacturers (OEMs) track and manage their after-sales services. It provides real-time access to warranty data, including claims processing, returns, and repairs. Additionally, the app enables OEMs to monitor the performance of their after-sales services and identify areas for improvement.
The Bigfix Merchant App is a point-of-sale (POS) system designed for retailers selling warranty protection plans. The app allows retailers to create and manage their own plans, with customizable pricing and coverage options. It also provides retailers with access to customer data, enabling them to track and manage their warranty plans more effectively.
The Bigfix Servicer App is designed for repair centers and service providers. The apps enable servicers to receive and execute repair orders, track the status of repairs, and manage inventory and spare parts. The apps also provide real-time access to warranty data, enabling servicers to process claims and returns more efficiently.
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