Bigfix presents “No Contact” Repairs
As the COVID-19/ Corona Virus is on the prowl, people are in an eternal state of paranoia to touch anything and everything for the fear of getting infected with the corona virus, even the minimal physical contact, has deprived them of free access to all the products and services they need to survive. We at Bigfix have figured out a way to offer absolutely “no contact” repair services to customers & partners while engaging in a transaction.
Collaboration APPs
So, the mission “no contact” repair starts with a customer’s online repair order. Bigfix’s web/ mobile apps (https://app.bigfix.in) offers advanced features to search, identify, connect, engage, book, track and pay for repair orders.
Once a customer books repair appointment, a repair lead notification appears in Bigfix Partner App (https://app.bigfix.in/partner). Partner can confirm the customer appointment by accepting the lead. Partner can inspect the device and generate job card and update the task progress. Finally partner can also invoice client and share it to Customers APP.
The most important step of any service is accepting customer payment. Just like appointments, the payments for the “no contact” repairs are also online. As soon as the repair job is done, partner can quickly create the invoice using Bigfix App and customer will get an option to pay online using various options like credit, debit, netbanking and UPI payments.
Technician Kits
Both our indoor and on-field technicians have been provide with safety health care kits. Namely masks, gloves, sanitizers, boots and tamper proof packing materials for use while handling clients. Body temperatures of staff is monitored every day so as to ensure good physical health.
Device Transfers
The trickiest part of the “no contact” repair service is the device exchange. We have come up with the idea of installing a drop-off box outside the repair shop, where a customer can come deposit his device. We have advised all our partners to install such drop boxes at their store fronts. Bubble wraps and tramper proof covers are provided to customers to wrap, pack and drop devices into the boxes.
The same procedure is followed while delivering the repaired devices. Devices are placed in a tray along with hardcopy of the Invoice & Delivery Callahan. Customers are advised to pay-up and pickup their devices.
Clean & Safe Repair
Taking the device out of the drop-off box is no biggie. But the next step of cleaning the device before repair needs a supreme level of care. Sanitize the device thoroughly to make sure there are no COVID-19 germs on the glass screen, metal exterior, and the casing. Once the device is clean, go ahead with the repair job.
Stay Safe
We at Bigfix are doing our bit to fight the Corona Virus. There is the “no contact” repair business all set for partners and customers repairing devices during this troubled season. If you have any more suggestion, please feel free to write to us at support@bignetwork.in
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Bigfix thanks Repairdesk.co for input credits.
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